Terms & Conditions

Payment policy for Elementi Cooking School

Payment is to be paid in full to secure your private one to one or group Exclusive Cooking Experience. You will not be confirmed unless full payment has been made. Once you have paid in full, you will be booked for your private chosen exclusive cooking experience, at your chosen time and your chosen date. All prices include GST.

Please note all purchases made through the website to Elementi Cooking School are non-refundable and non-transferable to another class date unless previously discussed with Elementi Cooking School.

Elementi Cooking School accepts all major credit cards which can be used online. We also accept cash and direct deposits.

Pre-purchased gift vouchers are also regarded as payment. To book a class with a pre-paid gift voucher you can book online using your voucher number for payment. Gift Vouchers must be used within the expiry date. Gift Vouchers are non-refundable and non-transferable and not exanchable for cash.

When your booking is complete and processed successfully you receive an automated email. This is your booking confirmation. Should there be any problem with your payment we will email you within in 48 hours.

Cancellation,Transfer & Refound Policy

Elementi Cooking School reserves the right to cancel or reschedule a class for reasons concerning Elementi Cooking School. If a class has been cancelled due to sickness or any other matter regarding Elementi Cooking School, all participants will be notified within 48 hours of the class commencement date, and the option to reschedule to another date, or full refunds provided.

In the event a participant needs to cancel a booked class, cancellation more than 10 days prior to the date of the class, the option to reschedule to another class is available (subject to availability). Cancellation of a class 5-3 days prior to the scheduled class, a $25 fee to reschedule the class shall apply. A cancellation of a class within 48 hours of the scheduled class is non-refundable and non-transferable. You may send someone else in your place and please advise if doing so. 

Without excluding any of your rights under the Australian Consumer Law, due to the costs of preparation for the running of each class, including the purchase of food and fresh produce, Elementi Cooking School are unable to offer a full refund if you have a ‘change of mind’, or if you are unable to attend the class for any other reason, such as illness or injury.

Attending a Class

To ensure that our class runs smoothly, please treat the booking as you would a theatre ticket and turn up on time for the beginning of the class. We kindly ask that you and /or your guests to arrive no earlier than 15 minutes before the class as we will be preparing for your class until this time. If you cannot make it for any reason, please let us know as soon as you can. We spend time preparing for each class and purchasing fresh food to ensure we provide you with the best possible ingredients and experience for yourself and your guests. We endeavour to use the freshest and seasonal ingredients and from time to time may need to substitute or change a dish if ingredients are unavailable. We apologise if this causes any disappointment.

What to bring: Only your Passion! 

We supply all your ingredients, drinking water, aprons & recipes.

BYO beverage no corkage fee required.

General Terms and conditions when attending Elementi Cooking School

  • RIGHT TO REFUSE: Elementi Cooking School holds the right to refuse a participant to attend a class if the instructor feels they are intoxicated or may cause harm to themselves or anyone else attending the scheduled class.

  • RELEASE OF LIABILITY: When participating in a Elementi Cooking School class/dinner/event, where by the participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the participant releases, indemnifies and excludes Simona Arcieri owner of Elementi Cooking School and its employees from any and all liability of any kind for any damage or injury incurred while attending or visiting Elementi Cooking School. The participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled class/dinner/event.

  • START TIME: Classes run by Elementi Cooking School will start on time. We advise participants to arrive 10 minutes early to minimise the chance of missing any of their lesson time. If a participant is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as Elementi Cooking School instructors will not have the time to interrupt the class and begin again for every late participant.

  • DAMAGE/LOSS OF PERSONAL PROPERTY: Elementi Cooking School will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise left in the venue prior to, during or after a class/event/function. Elementi Cooking School is not responsible for the loss or damage of personal items in any form. If a participant does happen to leave an item in class, the participant has 14 days to retrieve the item otherwise Elementi Cooking School will donate it to charity.

  • DAMAGE/LOSS OF ELEMENTI COOKING SCHOOL PROPERTY: The participant or function organiser may be held financially responsible for any damage to or loss of Elementi Cooking School property during the class/event/function. The cost of repairing any damage to walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the person or hiring company involved.

  • CIRCUMSTANCES BEYOND THE CONTROL OF ELEMENTI COOKING SCHOOL: Should Elementi Cooking School be unable to provide for your class or function due to circumstances beyond the control of Elementi Cooking School, Elementi Cooking School is not responsible for any costs, damages or expenses that you may suffer or incur.

  • WEBSITE: This website is owned and operated by Elementi Cooking School. The use of this website is subject to our terms and conditions.

How to Contact Us. 

Mobile: 0450 472 299

Email: cooking@elementiconcept.com

Website: www.elementiconcept.com